Time for a core metrics set in lawI recently helped moderate part of a webinar hosted by Viewabill during which we discussed a broad range of issues related to using metrics. The panelists were a combination of in-house and law firm lawyers, with some legal operations folks added to the mix to ground us in the real world. The discussions were interesting,

Metrics help demonstrate lawyer value to an organizationThe end of the year is almost here. It’s time for holiday parties, finishing off year-end transactions, squeezing in a few days off, and gearing up for the next push. When I was running a manufacturing and distribution facility, I discovered it also was time to work on those year-end performance reviews. Gulp, 700 performance

Law department activity often resembles 10 year olds playing soccer – lots of action, but no clear plan. Compounding general management problems, politics can influence service decisions tilting them away from what needs doing toward who wants it done. As CLOs know, all clients are created equal, but some clients are more equal than others.

This is a two-part post addressing quality in the practice of law. In the first post, I addressed the need for quality standards. In this post, I’ll address how I think we can begin developing quality standards useful across clients and firms.

In my first post, I explained the need for quality standards in

This is a two-part post addressing quality in the practice of law. In this post, I’ll address the need for quality standards. In the next post (on Friday), I’ll address how I think we can begin developing quality standards useful across clients and firms.

We talk about quality legal services all the time. Yet, we

Normally I would not share this information so publicly, but I am feeling especially generous today. Sometimes, all of us are surprised by how something very simple can help us through really complex challenges. Life is complicated. The problems clients face are complicated. The legal world is complicated and becoming more so as regulations and


McKinsey recently hosted a discussion among eight company executives who are all on the frontlines of their respective company’s data-analytics efforts. At first blush, it may seem there was no reason to include lawyers. But, read the topics they covered and think again:

Are data and analytics overhyped?
Do privacy issues threaten progress?
Is talent

Did you go to law school to study statistics? Did you become a lawyer to use statistics? Or, did you become a lawyer in part because you were running in the opposite direction from the STEM (science technology engineering math) crowd? I’m going to guess most of you (IP lawyers excluded) hoped to avoid math